News/Promos!

TruStage Incident

We want to share an update regarding TruStage, one of our insurance and financial services partners, and its ongoing recovery from a recent cybersecurity attack that significantly impacted critical technology infrastructure.

TruStage has shared that it continues to make progress through its business continuity efforts and is working toward being operational by mid-August. This means priority processes are expected to be available by mid-August.

TruStage has said its top priorities are honoring commitments and addressing the most pressing needs of partners, members, customers and the people it insures. Progress has been made in areas such as claims reporting, expanded phone support, lending-related payment processes and certain annuity and retirement processes. Some areas may take longer to fully restore because they involve more system dependencies to reconnect before normal operations can safely resume.

We understand that service disruptions can be frustrating, especially when you need help with a claim, policy, payment or other financial matter. Please know that we are staying closely connected with TruStage and will continue to share updates as we receive approved information.

At this time, please continue using the support channels provided below for your specific product or need. If any additional action is needed, we will share approved guidance with you.

If you need assistance, please call 844.958.8910 or visit www.trustage.com/outage/individual. If your question requires information from TruStage, we will help route it through the appropriate support process.

Thank you for your patience and understanding. We remain committed to supporting you and helping ensure you have access to the information and assistance you need.
Letter with Talking Points and FAQs

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Updated Funds Availability Policy, Effective July 01, 2025

Funds Availability Policy

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Cybersecurity Safety Tips for Consumers

The Tennessee Department of Financial Institution (TDFI) has provided cybersecurity tips to help you protect your organization or personal devices. Click the link below to read the tips.
Cybersecurity Safety Tips...

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Tips Concerning Scams and Fraud Trends

• Do not click on hyperlinks found in emails or text messages from unknown or suspicious sources.
• Ensure Multi-Factor Authentication (MFA) is implemented on all sensitive log in environments.
• Use cybersecurity best practices, including:
  • enabling anti-phishing protection on your web browser,
  • adding multi-factor authentication to account log ins,
  • using unique, strong passwords for different accounts,
  • not clicking on unsolicited links,
• Contact the credit union directly by using the phone number or website listed on the back of your card, rather than following instructions from an email, phone call, or text message you received.
• Never provide a one-time-passcode to a caller, or via email or SMS text message, and do not install Remote Access software unless instructed by a trusted system support provider.
• Check shipping details on accounts. Be aware of details in the 2nd or 3rd lines of the shipping addresses that might be used to reroute packages.
• Review bills, statements, and credit reports to identify anomalies that could indicate fraud, identity theft, or if someone else has access to your account.
• Look for the “s” – When paying online, check the URL to ensure it begins with "https://". The "s" at the end indicates a secure connection. Also check that the name of the web page does not contain spelling errors or strange characters.
• Update system and application software – Install the latest software on your computer, tablet, or phone.
• Take advantage of identity and credit monitoring services.
• Watch for scam indicators in the method of payment being requested: scammers often ask for payment in the form of wire transfers or other money transfers, reloadable or prepaid gift cards, cryptocurrency, or sending cash, since these formats are more difficult to trace.
• If you suspect a scam, stop, and call back the credit union or organization. Talk to someone using trusted phone numbers.

Use caution when posting on social media. Be aware that sharing sensitive personal information can provide criminals with clues to answer your security questions or craft believable, targeted scam messages.

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Insurance Solutions

See how Gateway Credit Union can help insure you and your loved ones!
Insurance details...

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Sallie Mae Student Loans

Whether you’re an undergraduate or graduate, we have options to meet your specific needs.
How to Get Started!

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Member Privilege is now available!

We now offer $400 overdraft privilege to all share draft account holders. Contact Member Services for additional details and to see if you qualify.